CUSTOMER SERVICE:

To speak to a customer service representative please call 1-818-635-6880

Tuesday - Saturday 10:30 am - 6:00 pm (Mountain Standard Time)

or email us at kim@oliveandjo.com

We will return your voicemail or email within 24 hours, excluding weekends and holidays.

 

SHIPPING:

UPSP Priority Mail: All items will be packaged and prepared to be shipped within 3 business days from the date the order was placed.  Items will be shipped through UPSP 1-3 Business Days Priority Mail (determined by ship-to location).  

In-Store Pick Up: We will hold your order in the store for 10 days. After 10 days, we will return your item to the store floor or warehouse, as applicable. If you paid for your item by credit card, we will credit the amount of your purchase back to your credit card. If you paid for your purchase by cash or check, we will, at our option, provide you with a check or a store credit for the amount of your purchase.

 

RETURNS:

We want you to love your purchase.  To ensure you are happy, returns for items that have not been washed or worn will be accepted within 30 days for a refund in the original form of payment with your original receipt and tags.  

Any returns without a receipt will be for store credit only. 

Returns will not be accepted after 30 days.

Send Returns To:

OLIVE + JO

75 S. STATE ST. 

PRESTON, ID 83263 

Once returned item(s) is/are received, your return will be processed within 3-5 business days. If returned merchandise is deemed to be in returnable condition, your refund will be issued to your bank immediately equal to the price of the returned item(s) minus shipping costs. Shipping charges will not be refunded. You will receive the funds from the refund in your account approximately 5–10 business days after the date on which the refund was initiated (banking delay).

Returns that do not meet the above policies will only be returned at the customer's cost.  

**There are no returns on Final Sale items. All items marked *Final Sale are not eligible for return.**

 

DAMAGED GOODS

Please contact us as soon as possible if you received a damaged or faulty item.  Claims for damaged or faulty items must be reported within 10 days of receiving your items to ensure proper credit. Please email a picture of the damaged or faulty items to kim@oliveandjo.com.  Only damaged goods will receive return labels.

 

EXCHANGES

Because of the rate at which items sell out we do not offer online exchanges. If you need a different size or style please return the item you want to exchange and then place a new order for the item/size you would like instead. Exchanges are however accepted in person at our store location for purchases made online or in the store.

 

If you have any questions about returns, damaged goods, or exchanges please contact customer service.