CUSTOMER SERVICE:

To speak to a customer service representative please call 1-818-635-6880

Tuesday - Saturday 10:30 am - 6:00 pm (Mountain Standard Time)

or email us at oliveandjo.kim@gmail.com

We will return your voicemail or email within 24 hours, excluding weekends and holidays.

 

RETURNS:

We want you to love your purchase.  To ensure you are happy, returns for items that have not been washed or worn will be accepted within 30 days for a refund in the original form of payment with your original receipt and tags.  

Any returns without a receipt will be for store credit only. 

Returns will not be accepted after 30 days.

Send Returns To:

OLIVE + JO

75 S. STATE ST. 

PRESTON, ID 83263 

Once returned item(s) is/are received, your return will be processed within 3-5 business days. If returned merchandise is deemed to be in returnable condition, your refund will be issued to your bank immediately equal to the price of the returned item(s) minus shipping costs. Shipping charges will not be refunded. You will then receive the funds from the refund in your account approximately 5–10 business days after the date on which the refund was initiated (banking delay).

Returns that do not meet the above policies will only be returned at the customer's cost.  

**There are no returns on Final Sale items. All items marked *Final Sale are not eligible for return.**

**Swim and dance wear are Final Sale Items**

 

DAMAGED GOODS

Please contact us as soon as possible if you received a damaged or faulty item.  Claims for damaged or faulty items must be reported within 10 days of receiving your items to ensure proper credit. Please email a picture of the damaged or faulty items to oliveandjo.kim@gmail.com.  Only damaged goods will receive return labels.

 

EXCHANGES

Because of the rate at which items sell out we do not offer online exchanges. If you need a different size or style please return the item you want to exchange and then place a new order for the item/size you would like instead. Exchanges are however accepted in person at our store location for purchases made online or in the store.

 

If you have any questions about returns please contact customer service.